Can I cancel my service at anytime?
Absolutely. Honestally customers stay because they want to, not because they have to!
- If you are transferring your Honestally number to a different provider:
Contact your new carrier to arrange the transfer. Your new provider will then touch base with us to organise the transfer and cancellation of your service.
- If you are not transferring your Honestally number:
Please contact us. Just a heads up that you would lose your Honestally mobile number, along with any unused credit and/or data as well as any saved voicemails. If you want to use Honestally again in the future, you would need to sign-up from scratch.
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Mobile Self-Service Portal
Would you like to manage your mobile service features online? Our mobile self-service portal allows you to forward your mobile number, adjust your voicemail settings or excess usage limits and more! Request access by emailing help@honestally.au, ...
Can I use my service to call overseas?
Yes! Plans that have Overseas Calls Included* in accordance with our CIS: Plans that have Overseas Calls Included* in accordance with our CIS: You will not be charged any excess usage to make calls in accordance with the 'International or Overseas ...
Can I use my service when travelling internationally?
Please refer to: International Roaming FAQ International Roaming PAYG Rates
I do not ever want to be charged outside of my plan inclusions - is this possible?
Yes! By default, automatic bolt-ons are switched on to ensure continuity of service, however, the automatic bolt-ons can be disabled! Disable bolt-ons + set your excess usage to $0. This means there will be no extra charges on your service, in any ...
What happens if I exceed my data allowance?
Overview Once you exceed your included data allowance you can choose to: Have your data service stop working; or Have additional data added to your pan in the form of a 'bolt-on' Importantly; Automatic Bolt-Ons are optional! To ensure continuity of ...