Mobile
Can I cancel my service at anytime?
Absolutely. Honestally customers stay because they want to, not because they have to! If you are transferring your Honestally number to a different provider: Contact your new carrier to arrange the transfer. Your new provider will then touch base ...
Can I use my service when travelling internationally?
Please refer to: International Roaming FAQ International Roaming PAYG Rates
Can I use my service to call overseas?
Yes! Plans that have Overseas Calls Included* in accordance with our CIS: Plans that have Overseas Calls Included* in accordance with our CIS: You will not be charged any excess usage to make calls in accordance with the 'International or Overseas ...
I do not ever want to be charged outside of my plan inclusions - is this possible?
Yes! By default, automatic bolt-ons are switched on to ensure continuity of service, however, the automatic bolt-ons can be disabled! Disable bolt-ons + set your excess usage to $0. This means there will be no extra charges on your service, in any ...
Mobile Self-Service Portal
Would you like to manage your mobile service features online? Our mobile self-service portal allows you to forward your mobile number, adjust your voicemail settings or excess usage limits and more! Request access by emailing help@honestally.au, ...
What happens if I exceed my data allowance?
Overview Once you exceed your included data allowance you can choose to: Have your data service stop working; or Have additional data added to your pan in the form of a 'bolt-on' Importantly; Automatic Bolt-Ons are optional! To ensure continuity of ...
How do I know how much data I have used?
You can check your data usage balance via your mobile handset. Dial *159# and press the call button. Your data balance will appear on the screen. You will receive SMS notifications when you use 50%, 85% and 100% of your data allowance. These SMS ...
How long does it take to port my phone number?
Number Porting times can vary, however, most services are active within 30 minutes. Your old carrier will normally notify you by SMS or Email once the port request is received and completed. There is no downtime during this process, only the time it ...
How do I know if my phone is locked to my old provider?
There are a few ways to check if your phone is locked to your provider: 1. Check your phone's settings iPhone: Go to Settings > Cellular. If you see "Carrier Lock" and it says "No SIM restrictions," your phone is unlocked. If it displays the name of ...
Can I bring my current mobile number to my new plan?
Yes! When signing up to one of our plans, you can choose to have a new number issued or 'port' over your existing mobile number from another carrier. All you need are your account details with your current provider - you don't even have to cancel ...
Will my phone work on an Honestally Plan?
As long as the device you are planning to use is unlocked and compatible with 4G or greater, you should be good to go! Honestally caters to all device types by offering Standard, Micro and Nano SIMs. If you purchase your SIM card online, you'll ...